In light of my recent post about how much Charter Communications sucks, here is a great link displaying the total incompetence of customer service in this country. I got this link from a co-worker and listened in horror. Maybe its because I'm an engineer and very analytical, but this seems like.... common cents?
http://www.glumbert.com/media/verizon
Apparently this guy has a blog about this as well, quite humorous.... http://verizonmath.blogspot.com/
For those of you too lazy check out these links, here is the Cliff's Notes of the audio. This poor guy gets a quote from Verizon that he will be charged .002 cents per kB while using the internet in Canada. In actuality, he gets charged .002 dollars. For all you non-math majors, thats 100 times more than he was quoted. He racked up something like 35800kB of internet usage. So by Verizon's math:
35895 kB
x .002 cents
------------------
$71.79
NOTE: This is the definition of "fuzzy math." You have to keep the units the same, if you multiply by cents you gets cents in your answer. So the bill should be 71.79 cents, not the $71.79 he was actually charged.
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